General Questions
What types of oils do you offer?
We offer a wide range of essential oils, fragrance oils, carrier oils, and infused oils, along with high-quality herbs and spices for both businesses and individual consumers.
Are your essential oils 100% pure and natural?
Yes, our essential oils are 100% pure, natural, and free from synthetic additives, chemicals, or preservatives.
What is the difference between essential oils and fragrance oils?
- Essential oils are extracted from natural plants and have therapeutic benefits.
- Fragrance oils are either synthetic or blended to create long-lasting aromatic scents, primarily for perfumes, candles, and cosmetics.
How do you ensure product quality?
We source our ingredients from trusted farmers and suppliers, conduct strict quality control checks, and provide lab-tested certificates to guarantee purity and authenticity.
Do you provide organic or certified oils?
Yes, we offer certified organic oils, ensuring they are free from pesticides, chemicals, and artificial enhancers.
Do you have seasonal or limited-edition products?
Yes, some herbs, spices, and oils are seasonal due to natural harvesting cycles. Check our catalog for availability.
Can your products be used in homemade skincare and beauty products?
Yes, our essential oils, carrier oils, and infused oils are ideal for DIY skincare, soaps, candles, and haircare.
Are your fragrance oils skin-safe?
Some fragrance oils are skin-safe, but they should always be patch-tested and used in proper dilution.
Business & Bulk Orders (B2B FAQs)
Do you offer bulk or wholesale pricing?
Yes, we offer bulk purchasing options at competitive wholesale rates for businesses, including spas, skincare brands, perfume manufacturers, and resellers.
What is your minimum order quantity (MOQ) for wholesale orders?
The minimum order quantity (MOQ) is the lowest quantity available for each product. Please refer to the specific product page for the exact MOQ.
Do you offer private labeling or white labeling services?
Yes, we provide private labeling and white-label services, allowing businesses to brand our high-quality products under their own name.
Do you provide product documentation like MSDS, COA, and GC/MS reports?
The Material Safety Data Sheet (MSDS), Certificate of Analysis (COA), and Gas Chromatography/Mass Spectrometry (GC/MS) reports are available in the product detail section. If not available, you can request them from our customer support team.
Can I get a custom oil blend for my brand?
Absolutely! We offer custom formulation services, allowing businesses to create unique essential oil and fragrance blends.
How do I become a distributor or reseller?
You can contact our customer support team for wholesale partnership inquiries, and we’ll guide you through the process.
Can I get a credit line for bulk purchases?
We offer credit terms to long-term business partners based on order history and eligibility.
Can I request a specific oil or herb not listed on your website?
Yes, we can source rare or specialty ingredients upon request.
How can I track my bulk order status?
You can visit our website to track your order or call our support team for real-time updates.
Usage & Safety
Are essential oils safe for direct skin application?
Essential oils are highly concentrated and should be diluted with a carrier oil before applying to the skin. Always do a patch test before use.
Which carrier oil should I use with essential oils?
The best carrier oil depends on your needs:
- Coconut Oil: Deep hydration
- Jojoba Oil: Closely mimics skin’s natural oils
- Almond Oil: Lightweight and nourishing
- Olive Oil: Rich in antioxidants
Can fragrance oils be used in diffusers?
Yes, but only diffuser-safe fragrance oils should be used. Essential oils are a better natural alternative for aromatherapy benefits.
Are your herbs and spices food-grade?
Yes, our herbs and spices are food-grade, free from artificial additives, and sourced from trusted suppliers.
Do essential oils expire?
Essential oils don’t spoil like food, but they oxidize over time. Proper storage in a cool, dark place can extend their shelf life.
Are your products safe for pregnant women and children?
Some essential oils and herbs may not be suitable for pregnant women or children. Please consult a healthcare professional before use.
Are essential oils safe for pets?
Some essential oils can be toxic to pets (e.g., tea tree, eucalyptus). Always consult a vet before use.
How should I store my oils to maintain their potency?
Store oils in dark glass bottles, away from heat, light, and moisture to preserve freshness.
Can I ingest your essential oils?
We do not recommend ingesting essential oils unless they are food-grade and used under expert guidance.
Do herbs and spices lose their potency over time?
Yes, dried herbs and spices have a shelf life of 6 months to 2 years, depending on storage conditions.
What is the best way to dilute essential oils?
Mix 2-3 drops of essential oil per teaspoon of carrier oil for safe topical use.
Shipping & Returns
Do you ship internationally?
Yes, we offer worldwide shipping. Costs and delivery times vary based on location and order size.
What is your return and refund policy?
We accept returns for damaged, defective, or incorrect products within a specified period. Customized and bulk orders are non-returnable.
How long does it take to process an order?
- Retail orders: 3-4 business days
- Bulk/custom orders: 4-5 business days
How long does it take to process an order?
Its simple really. You just add the questions as blocks and then you edit the question and answer.
Can I modify my order after placing it?
Orders can be modified within 6 hours of confirmation by contacting our customer support team.
Can I request express shipping for urgent orders?
Yes, we offer express shipping for an additional fee.